General Groups


Do you have a group of 10+ people?

Save 10%! Discount automatically added when you purchase here Save 10 with 10+  

More than 15? Call to let us schedule your discounted rates!

Tip!

  • All participants must have a completed a waiver
  • Groups leaders  for groups larger than 25 are required to collect the group’s completed paper waivers in advance
  • All those under 18 years old must have their waiver completed by a parent or legal guardian
  • Fill out your waiver in advance online to expedite your check-in process

Sign a Waiver online 

 

Booking Information

What to wear

  • Closed-toe athletic footwear required (No sandals, flip-flops, crocs, slippers, etc.)
  • Comfortable/athletic clothing
  • Camera with security straps welcome
  • Small, lightweight bags or fanny packs welcome
  • Long hair must be pulled back
  • Sunscreen and bug repellent recommended

Arrival

  • Group leader must bring participant list
  • Waivers completed in advance: Sign a Waiver online 
  • Group leader is in charge of notifying all participants of all booking information
  • If traveling by bus, instruct all bus drivers to park in the upper zoo gravel lot
  • Upon arrival, the group leader must immediately go to the Treetop Entrance for check-in
  • Entire group should follow the paved driveway and line up on the colored lines in front of the zoo to wait for further instructions

Chaperone Rules

Treetop Zoofari Course

  • Participating chaperone required for ages 8-15
  • Chaperone is anyone ages 18+
  • Chaperone/Child ratio is 1:5

Junior Explorer Course

  • Participating chaperone required for ages 4-6
    • Chaperone is anyone ages 18+
    • Ages 12+ may be a participating chaperone if parent designated and parent is present on Junior course grounds
    • Chaperone/Child ratio is 1:3

 

  • Walking Chaperone required for ages 7-15
    • Chaperone is anyone ages 18+
    • Chaperone/Child ratio is 1:5

 

Course Rules

  • ALL participants must complete and sign a waiver release agreement “Waiver 18+”
  • Participants under 18 years old must have their waiver completed and signed by their parent or legal guardian “Waiver Under 18”
  • Participants must pass a training session before being permitted to begin any course
  • No participants permitted to begin any course without proper safety equipment
  • Participants must be securely clipped into the red safety line at all times
  • Participants must follow all directions from Treetop Zoofari staff
  • No horseplay (ex: jumping, bouncing on the course)
  • Taunting of animals, zoo guests, or other participants is strictly prohibited

Safety Regulations

  • Violating any course rules or safety regulations will result in removal from courses
  • Both courses are physically challenging and weather can be extreme
  • Drink plenty of water prior to beginning, there is also two water stations located along our Treetop Zoofari Course
  • PREGNANT women are strictly prohibited from going on any of the courses
  • In the event of severe weather, follow all directions from Treetop Zoofari staff for safe evacuation
  • Take your time on the course, we want you to have a fun, safe, and rewarding visit
  • At any point on the course, participants have the option to ask Treetop Zoofari staff to get them down

Payment/Refund policies

  • Payment due on the day of scheduled trip
  • Payment is made in one transaction by group leader
  • Payment may be made by business check, currency, or Visa and Master Card.
  • No large amounts of coin or personal checked accepted
  • Deposit is non-refundable
  • Wristbands will be issued to all participants and must be visibly worn throughout the park
  • Removal of wristband results in invalidation
  • No refunds will be issued once a participant clears the Training Area
  • No refunds will be issued to anyone removed from the course for failure to follow safety regulations
  • If the course is closed due to inclement weather, no refunds or rain checks will be issued

 

Rescheduling

  • Any cancellations/rescheduling requests must be made at least one week in advance prior to the date of your reservation
  • Dates/times other than the original booked reservation cannot be guaranteed
  • Failure to cancel or reschedule within a week prior to the reservation results in the loss of the deposit
  • “No call, no show” on the day of the reservation also results in loss of the deposit
  • In the event radar shows inclement weather approaching please call the zoo up until check-in time
  • If group makes the decision to proceed, no refunds will be issued once the participants clears the Training Area