General Groups

Do you have a group of 10+ people?

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More than 15? Call to let us schedule your discounted rates!


  • All participants must have a completed a waiver
  • Groups leaders  for groups larger than 25 are required to collect the group’s completed paper waivers in advance
  • All those under 18 years old must have their waiver completed by a parent or legal guardian
  • Fill out your waiver in advance online to expedite your check-in process

Sign a Waiver online 

Booking Information

What to wear

  • Closed-toe athletic footwear required (No sandals, flip-flops, crocs, slippers, etc.)
  • Comfortable/athletic clothing
  • Camera with security straps welcome
  • Small, lightweight bags or fanny packs welcome
  • Long hair must be pulled back
  • Sunscreen and bug repellent recommended


  • Group leader must bring participant list
  • Waivers completed in advance: Sign a Waiver online 
  • Group leader is in charge of notifying all participants of all booking information
  • If traveling by bus, instruct all bus drivers to park in the upper zoo gravel lot
  • Upon arrival, the group leader must immediately go to the Treetop Entrance for check-in
  • Entire group should follow the paved driveway and line up on the colored lines in front of the zoo to wait for further instructions

Book Here

Chaperone Rules

Treetop Zoofari Course

  • Participating chaperone required for ages 8-15
  • Chaperone is anyone ages 18+
  • Chaperone/Child ratio is 1:5

Junior Explorer Course

  • Participating chaperone required for ages 4-6
    • Chaperone is anyone ages 18+
    • Ages 12+ may be a participating chaperone if parent designated and parent is present on Junior course grounds
    • Chaperone/Child ratio is 1:3


  • Walking Chaperone required for ages 7-15
    • Chaperone is anyone ages 18+
    • Chaperone/Child ratio is 1:5


Course Rules

  • ALL participants must complete and sign a waiver release agreement “Waiver 18+”
  • Participants under 18 years old must have their waiver completed and signed by their parent or legal guardian “Waiver Under 18”
  • Participants must pass a training session before being permitted to begin any course
  • No participants permitted to begin any course without proper safety equipment
  • Participants must be securely clipped into the red safety line at all times
  • Participants must follow all directions from Treetop Zoofari staff
  • No horseplay (ex: jumping, bouncing on the course)
  • Taunting of animals, zoo guests, or other participants is strictly prohibited

Safety Regulations

  • Violating any course rules or safety regulations will result in removal from courses
  • Both courses are physically challenging and weather can be extreme
  • Drink plenty of water prior to beginning, there is also two water stations located along our Treetop Zoofari Course
  • PREGNANT women are strictly prohibited from going on any of the courses
  • In the event of severe weather, follow all directions from Treetop Zoofari staff for safe evacuation
  • Take your time on the course, we want you to have a fun, safe, and rewarding visit
  • At any point on the course, participants have the option to ask Treetop Zoofari staff to get them down

Payment/Refund policies

  • Payment due on the day of scheduled trip
  • Payment is made in one transaction by group leader
  • Payment may be made by business check, currency, or Visa and Master Card.
  • No large amounts of coin or personal checked accepted
  • Deposit is non-refundable
  • Wristbands will be issued to all participants and must be visibly worn throughout the park
  • Removal of wristband results in invalidation
  • No refunds will be issued once a participant clears the Training Area
  • No refunds will be issued to anyone removed from the course for failure to follow safety regulations
  • If the course is closed due to inclement weather, no refunds or rain checks will be issued


  • Any cancellations/rescheduling requests must be made at least one week in advance prior to the date of your reservation
  • Dates/times other than the original booked reservation cannot be guaranteed
  • Failure to cancel or reschedule within a week prior to the reservation results in the loss of the deposit
  • “No call, no show” on the day of the reservation also results in loss of the deposit
  • In the event radar shows inclement weather approaching please call the zoo up until check-in time
  • If group makes the decision to proceed, no refunds will be issued once the participants clears the Training Area