General Groups

Do you have a group of 10+ people?

More than 15? Call to let us schedule your discounted rates!

All participants must have a completed a waiver
Groups leaders for groups larger than 25 are required to collect the group’s completed paper waivers in advance
All those under 18 years old must have their waiver completed by a parent or legal guardian
Fill out your waiver in advance online to expedite your check-in process

What to wear

Closed-toe athletic footwear required (No sandals, flip-flops, crocs, slippers, etc.)
Comfortable/athletic clothing
Camera with security straps welcome
Small, lightweight bags or fanny packs welcome
Long hair must be pulled back
Sunscreen and bug repellent recommended

Arrival

Group leader must bring participant list
Waivers completed in advance: Sign a Waiver online
Group leader is in charge of notifying all participants of all booking information
If traveling by bus, instruct all bus drivers to park in the upper zoo gravel lot
Upon arrival, the group leader must immediately go to the Treetop Entrance for check-in
Entire group should follow the paved driveway and line up on the colored lines in front of the zoo to wait for further instructions

Treetop Zoofari Course

Junior Explorer Course

Participating chaperone required for ages 4-6
- Chaperone is anyone ages 18+
- Ages 12+ may be a participating chaperone if parent designated and parent is present on Junior course grounds
- Chaperone/Child ratio is 1:3

Walking Chaperone required for ages 7-15
- Chaperone is anyone ages 18+
- Chaperone/Child ratio is 1:5

Course Rules

ALL participants must complete and sign a waiver release agreement “Waiver 18+”
Participants under 18 years old must have their waiver completed and signed by their parent or legal guardian “Waiver Under 18”
Participants must pass a training session before being permitted to begin any course
No participants permitted to begin any course without proper safety equipment
Participants must be securely clipped into the red safety line at all times
Participants must follow all directions from Treetop Zoofari staff
No horseplay (ex: jumping, bouncing on the course)
Taunting of animals, zoo guests, or other participants is strictly prohibited

Safety Regulations

Violating any course rules or safety regulations will result in removal from courses
Both courses are physically challenging and weather can be extreme
Drink plenty of water prior to beginning, there is also two water stations located along our Treetop Zoofari Course
PREGNANT women are strictly prohibited from going on any of the courses
In the event of severe weather, follow all directions from Treetop Zoofari staff for safe evacuation
Take your time on the course, we want you to have a fun, safe, and rewarding visit
At any point on the course, participants have the option to ask Treetop Zoofari staff to get them down

Payment/Refund policies

Payment due on the day of scheduled trip
Payment is made in one transaction by group leader
Payment may be made by business check, currency, or Visa and Master Card.
No large amounts of coin or personal checked accepted
Deposit is non-refundable
Wristbands will be issued to all participants and must be visibly worn throughout the park
Removal of wristband results in invalidation
No refunds will be issued once a participant clears the Training Area
No refunds will be issued to anyone removed from the course for failure to follow safety regulations
If the course is closed due to inclement weather, no refunds or rain checks will be issued

Rescheduling

Any cancellations/rescheduling requests must be made at least one week in advance prior to the date of your reservation
Dates/times other than the original booked reservation cannot be guaranteed
Failure to cancel or reschedule within a week prior to the reservation results in the loss of the deposit
“No call, no show” on the day of the reservation also results in loss of the deposit
In the event radar shows inclement weather approaching please call the zoo up until check-in time
If group makes the decision to proceed, no refunds will be issued once the participants clears the Training Area